Privacy Policy

1. Introduction

Songyuan Plum Network Technology Co., Ltd., operating as PlumLink, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://plum.lat, use our services, or otherwise engage with us in the course of our business as a computer systems design company.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you fill out our contact form, send us an email, or otherwise communicate with us. This information may include:

• Full name — so we can address you properly and personalize our communication with you.
• Email address — so we can respond to your inquiries and provide requested information about our services.
• Subject and message content — so we understand your needs and can prepare relevant responses and proposals.
• Company or organization name — if you choose to provide it in your message or email signature.
• Phone number — if you choose to provide it for us to contact you via telephone.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through standard web technologies. This information does not directly identify you as an individual and may include:

• Log data — your IP address, browser type and version, operating system, referring URL, pages visited, and the date and time of each request.
• Device information — the type of device you use, its unique device identifiers, and mobile network information.
• Usage data — how you interact with our website, including click patterns, scroll depth, time spent on pages, and navigation paths.
• Technical diagnostics — performance metrics, error reports, and network diagnostics that help us maintain service quality.

2.3 Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. A cookie is a small text file stored on your device by your web browser. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

We do not use cookies for advertising or behavioral tracking purposes. Any cookies we employ are strictly for essential site functionality and basic analytics.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — to respond to your inquiries, provide requested information about our computer systems design services, prepare proposals, and fulfill our contractual obligations.
• Communication — to send you administrative information, updates about our services, and responses to your questions or requests.
• Website improvement — to analyze usage patterns, diagnose technical issues, optimize performance, and enhance user experience based on aggregated, anonymized data.
• Security and fraud prevention — to detect, prevent, and address technical issues, unauthorized access, and potential security threats to our systems and infrastructure.
• Legal compliance — to comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Business operations — for internal record-keeping, billing, and operational management of our company.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds, as applicable under relevant data protection laws:

• Consent — you have given clear, informed consent for us to process your personal data for specific purposes, such as responding to your contact form submission.
• Legitimate interests — the processing is necessary for our legitimate business interests in operating, improving, and securing our website and services, provided those interests are not overridden by your rights and freedoms.
• Contractual necessity — the processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legal obligation — the processing is necessary for compliance with a legal obligation to which we are subject, such as tax laws or regulatory requirements.

5. Data Sharing and Disclosure

We do not sell, trade, rent, or otherwise disclose your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service providers — we may engage trusted third-party service providers to perform functions on our behalf, such as website hosting, email delivery, and analytics. These providers have access to personal data only as necessary to perform their functions and are contractually bound to protect it.
• Legal requirements — we may disclose information if required by law, court order, subpoena, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers — in the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
• With your consent — we may share your information for any other purpose with your explicit, informed consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention periods depend on the nature of the data and the purpose of processing:

• Contact form submissions and inquiry communications are retained for a period of two years from the date of last correspondence to maintain continuity in our professional relationship.
• Website analytics and log data are retained in anonymized or aggregated form for up to twenty-six months to allow year-over-year trend analysis.
• Business records related to contractual engagements are retained for the duration required by applicable commercial and tax laws, which may be up to ten years after the conclusion of the engagement.

When personal data is no longer needed, we securely delete or anonymize it using industry-standard methods.

7. Data Security

We implement and maintain appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for data transmitted between your browser and our servers.
• Access controls and authentication mechanisms that limit data access to authorized personnel only.
• Regular security assessments and vulnerability scanning of our infrastructure.
• Secure development practices and code review processes.
• Incident response procedures to address and contain potential data breaches promptly.

While we strive to protect your personal information, no method of electronic storage or transmission over the Internet is one hundred percent secure. We cannot guarantee absolute security, and you provide information at your own risk.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you.
• Right of rectification — you may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right of erasure — you may request that we delete your personal data under certain circumstances, also known as the right to be forgotten.
• Right to restrict processing — you may request that we limit the processing of your personal data under certain conditions.
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format and have it transmitted to another controller.
• Right to object — you may object to our processing of your personal data where we rely on legitimate interests as the legal basis.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing certain requests.

9. International Data Transfers

Songyuan Plum Network Technology Co., Ltd. is based in the Peoples Republic of China. If you are accessing our website or services from outside China, your information may be transferred to, stored, and processed in China or other jurisdictions where our service providers operate. These jurisdictions may have data protection laws that differ from those in your country of residence.

By providing your personal information to us, you consent to this transfer, storage, and processing. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy when transferred across borders.

10. Childrens Privacy

Our website and services are not directed to individuals under the age of sixteen (16). We do not knowingly collect personal information from children. If we become aware that a child under sixteen has provided us with personal data, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately using the details provided in Section 12.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

• Post the revised Privacy Policy on this page with a new effective date.
• Provide a notice on our website homepage for a reasonable period before material changes take effect, where required by law.
• Notify you by email if you have an ongoing relationship with us and the changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes acceptance of those changes.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Songyuan Plum Network Technology Co., Ltd.
Attn: Data Privacy Officer
Room C0213, 4th Floor, No. 102 Commercial Building 2
Boxue Road Commercial Complex, Ningjiang District
Songyuan City, Jilin, 131000, China

Email: ziyang@plum.lat
Phone: +1 (484) 729-3376

13. Supervisory Authority

If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. We encourage you to contact us first so that we may address your concerns directly.

14. Do Not Track Signals

Our website does not currently respond to Do Not Track (DNT) signals sent by web browsers. DNT is a preference you can set in your browser to inform websites that you do not want to be tracked. As there is no universally accepted standard for how to interpret DNT signals, we do not currently act on them.